X-Treme - FAQ
Does my bicycle have a warranty?
Yes, all X-Treme bicycles come with a One Year X-Treme warranty + One Year Battery Warranty.
How do I contact X-Treme after my bike delivers?
There are several options available for contacting a Customer Service Representative. X-Treme has CSR's available from 8:00 am - 5:00 pm PST Mon - Thurs. You may contact Them by phone at (253) 777-0690 during those hours or by live chat. Simply click on the green Live Help icon on the left side of their site to be connected to a CSR. If you do not need immediate assistance or you need to submit a warranty claim or would like to contact a technician, you may create a support ticket by visiting https://support.x-tremescooters.com.
Will my bicycle ship with tracking?
Yes. All our shipments, whether via ground or freight, are shipped with tracking numbers. You will receive a tracking email once your item ships with a link to our carrier site to track your shipment.
Do I have to pay for shipping?
No, free shipping is included in all our pricing.
Does the bike arrive fully assembled?
No. There is some assembly required. Typically you will need to install the front wheel, handlebars, seat and accessories.
If the bike arrives damaged. What do I do?
X-Treme will provide you replacement parts for any parts damaged during transit. They request that you take photos of the carton to show all damage. Please also take a photo of the shipping label on the carton. Once you unbox the shipment please take additional photos of any damaged parts. Once you have taken your photos please create a support ticket at https://support.x-tremescooters.com to get in contact with a X-Treme Technician or Customer Service Representative. Please supply all photos and a description of parts damaged and they will get your warranty claim processed.
Can I get a copy of the users manual?
Yes. User Manuals are available online. Select your model from the menu bar to be redirected to the product page. Select the User Manual tab. Download your manual.
How long does it take to charge a battery?
Our 48 Volt Bicycles can be fully charged in 3-4 hours. Our 24 Volt Bicycles can be fully charged in 4-6 hours.
Can I charge my battery while pedaling?
No, it is not possible to charge your battery while riding since electric bicycles do not have regeneration built into them, and if they did have regeneration built into them, it would only be able to charge when going down hill and while not using any power. In order for regeneration to work, the bike would be slowed by the motor, as the motor would be working in reverse to charge the batteries.
Can I charge my bicycle while installed in the bike?
It is possible to charge while installed in the bike but we recommend always removing your battery from the bicycle to charge.
Can the electronics on the bicycle get wet?
We do not recommend riding in rain regularly but the electrical components of the bicycle can withstand heavy rainfall. We suggest if it begins to rain while you are riding your electric bicycle that you only cover the LCD screen on the 48 Volt Electric Bicycles to ensure there it is not compromised.
Can I buy replacement parts if I need them after my warranty ends?
Yes. X-Treme offers replacement parts for purchase. Available parts can be found under the main menu by selecting your model. If you do not see a part you need or your model is not listed you may contact our Customer Service Department for assistance. X-Treme has CSR's available from 8:00 am - 5:00 pm PST Mon - Thurs. You may contact X-Treme by phone at (253) 777-0690 during those hours or by live chat. Simply click on the green Live Help icon on the left side of our site to be connected to a CSR. If you do not need immediate help you may also create a support ticket by visiting https://support.x-tremescooters.com.
How fast do X-Treme e-bikes go?
Speed will vary depending on the different volts/motor watts and rider size but can range between 15-25 mph.
How long does it take to process my order?
Your order will be processed the same day Monday through Friday, if received on the weekend it will be processed on Monday.
How much does a bicycle weigh?
Weight will vary depending on the model. Our electric bicycles can range from 50 to 83 lbs.
