Contact Us

We look forward to helping you out! In the meantime, feel free to continue shopping here!

There are 4 easy ways to get in touch with us...

Submit a ticket with the form below
Call us toll-free during business hours at (877) 392-0122
Send an email to our customer service team at crankworksbicycles@gmail.com
Direct mail us at: 1750 Delta Waters Road, Ste 102- PMB 173, Medford, OR 97504

Normal operating business hours: Monday - Friday 8am - 5pm PST.

Safe & Secure

We want to do everything we can to ensure a pleasant shopping experience for you. We know that privacy and security are important to that experience, which is why we use SSL encryption to protect your personal and financial information during the checkout process. We accept all major credit cards (even American Express) as well as PayPal.

Premium Selection

You're not going to find many local stores that sell electric bicycles, let alone such a wide selection. We offer some of the finest brands on the market and at a price that won’t break your bank. With a wide range in power and features, you are sure to find the right electric bike for you.

Shipping Fast & Free

While other retailers like to tack on extra fees for shipping right at the end of the checkout process, we offer free shipping on every bike we carry. The price you see on the product page is the price you'll pay ... period! After you've placed your order, we'll typically get your order shipped out & delivered within a week.

Best Customer Service

For us, electric bicycles aren't just an afterthought. Something we've decided to add to our catalog to generate a few more sales. Electric bicycles ARE our business. We only sell high quality bikes, and we know each of them well! If you have any questions about a product you have your eye on or need help selecting an electric bicycle, please don't hesitate to contact us.

Contact Us

Contact form

Safe & Secure

Premium Selection

Shipping Fast & Free

Best Customer Service