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Shipping Policy

Shipping Within Mainland USA

All orders that are delivered to addresses within mainland USA are shipped for free. Shipping lead times vary a bit by brand, but shipment prep and the delivery process generally takes 1-2 weeks.

Tracking numbers will be sent to you via email as soon as that information becomes available to us. Please note, that your order may have processed up to three business days prior to when your shipping information becomes available.

Domestic Shipping to Outer USA

We typically do not ship to Alaska, Hawaii, Puerto Rico or the Virgin Islands (U.S.), but feel free to contact us for a possible exception and shipping quote.

International Shipping

We typically do not ship outside of the USA, but feel free to contact us for a possible exception and shipping quote.

'Out of Area' Shipping Fees

Some locations are prohibitively expensive to ship to, and would result in us losing money to process an order with our current shipping fees. If this occurs after an order has been placed we will contact you as soon as possible (within 5 business days) with a quote on the "extraneous" shipping costs to proceed with an order. You can choose to cancel your order at this time with zero penalty or pay the additional shipping costs and we will proceed with your order as normal. 

Damage/Loss During Shipping

If an item is damaged or loss during shipping please contact the manufacturer directly and they will provide you with assistance getting a replacement or repair. The manufacturer's website address and/or phone # will be listed in the manual that's included with your e-bike. If for some reason the manufacturer is unable or unwilling to help you, please contact us for assistance.

Safe & Secure

We want to do everything we can to ensure a pleasant shopping experience for you. We know that privacy and security are important to that experience, which is why we use SSL encryption to protect your personal and financial information during the checkout process. We accept all major credit cards (even American Express) as well as PayPal.

Premium Selection

You're not going to find many local stores that sell electric bicycles, let alone such a wide selection.  We offer some of the finest brands on the market and at a price that won’t break your bank.  With a wide range in power and features, you are sure to find the right electric bike for you.  

Shipping Fast & Free

While other retailers like to tack on extra fees for shipping right at the end of the checkout process, we offer free shipping on every bike we carry. The price you see on the product page is the price you'll pay ... period! After you've placed your order, we'll typically get your order shipped out & delivered within a week.

Best Customer Service

For us, electric bicycles aren't just an afterthought. Something we've decided to add to our catalog to generate a few more sales.  Electric bicycles ARE our business.  We only sell high quality bikes, and we know each of them well! If you have any questions about a product you have your eye on or need help selecting an electric bicycle, please don't hesitate to contact us.