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Ecotric FAQ

Do the bikes come fully assembled?

Your bike will arrive about 95% assembled. The only assembly you will need to undertake is to put on the front wheel, install the handlebars, screw on the pedals, attach the fender and the front light, and you are good to go! The whole process should not take more than 30 minutes, and no special skills or tools are required. Any small tools required are included with the bike.

What is covered under warranty?

Ecotrics warranty covers the frame, motor, battery, controller and display for 18 months. The other parts of the bike are subject to wear and tear and are not covered under warranty, but you can expect to receive full support from our customer service team to assist with any and all repairs, including access to replacement parts at cost for the life of the bike.

What is and how do I operate an electric bicycle?

An electric bicycle is essentially a regular bicycle equipped with an electric motor that is designed to make the ride more enjoyable. Most can operate in three modes:
1.Pedal-Only – The bike is ridden just like a regular bicycle, powered only by the rider.
2.Pedal-Assist – The onboard computer activates the motor only when the pedals are turning in order to assist the rider. This mode makes it easier to pedal up hills and against the wind or to go faster on flat ground. The rider can control the level of assistance received from the motor by adjustments to the display unit mounted on the handlebars.
3.Electric-Only (also known as “Throttle-Only” or “Twist and Go”) – The rider simply twists the throttle to engage the motor and start moving (similar to the operation of a moped). No pedaling is needed when using the bike in this mode, making it great for taking a break without necessarily having to stop traveling.
Is the bike waterproof?
While Ecotric bikes aren't fully waterproof and should not be submerged in water, generally speaking they are very water resistant and can be hosed down and washed like any other bike. The battery, motor and display are fully sealed and can resist rain, snow and being hosed down after a ride. Like any bike, you'll need to make sure to keep your chain lubed and well cared for to ensure optimal performance.
What kind of maintenance does this bike require?
Standard bicycle maintenance should be expected. The motor and battery should not require maintenance.

 

 

 

 

Safe & Secure

We want to do everything we can to ensure a pleasant shopping experience for you. We know that privacy and security are important to that experience, which is why we use SSL encryption to protect your personal and financial information during the checkout process. We accept all major credit cards (even American Express) as well as PayPal.

Premium Selection

You're not going to find many local stores that sell electric bicycles, let alone such a wide selection.  We offer some of the finest brands on the market and at a price that won’t break your bank.  With a wide range in power and features, you are sure to find the right electric bike for you.  

Shipping Fast & Free

While other retailers like to tack on extra fees for shipping right at the end of the checkout process, we offer free shipping on every bike we carry. The price you see on the product page is the price you'll pay ... period! After you've placed your order, we'll typically get your order shipped out & delivered within a week.

Best Customer Service

For us, electric bicycles aren't just an afterthought. Something we've decided to add to our catalog to generate a few more sales.  Electric bicycles ARE our business.  We only sell high quality bikes, and we know each of them well! If you have any questions about a product you have your eye on or need help selecting an electric bicycle, please don't hesitate to contact us.